Customer Service FAQ and Quick Facts
-
We are open Monday to Saturday with flexible appointment times to fit your schedule.
For current hours and availability, please call 519-837-2770 or text 289-210-3422. -
Silvercreek Animal Hospital can assist with a wide range of urgent pet issues, including:
• Vomiting, diarrhea, or sudden illness
• Minor wounds, ear infections, or skin flare-ups
• Eye injuries or irritation
• Urinary discomfort or difficulty
• Sudden changes in behaviour or mobilityIf your pet is experiencing a life-threatening emergency, please visit a 24-hour emergency hospital immediately.
-
We recommend calling ahead whenever possible so we can prepare a room and reduce your wait time.
However, we do our best to accommodate urgent walk-ins when needed. -
Urgent care pricing varies depending on your pet’s condition and the diagnostics or treatments required.
Our team will give you a clear estimate before any services are performed. -
To help us provide the best care possible, please bring:
• Any past medical records (if available)
• A list of current medications or supplements
• Recent symptoms, timeline, and concerns
• Your pet on a leash or in a secure carrier -
Yes! You can book wellness exams, vaccines, and routine services directly through our online booking system.
For urgent concerns, please call or text the clinic so we can assist you right away.