If you have questions about this Privacy Policy, want to request access to your information, or need assistance with a privacy concern, please contact:

Silvercreek Animal Hospital
Address: 130 Silvercreek Parkway North, Guelph, ON
Phone: (519) 837-2770

We collect personal information only as necessary to provide veterinary services, communicate with you, and support the operation of our clinic.

We may collect:

• Name, address, phone number, and email

• Pet information (name, age, breed, medical history)

• Appointment requests and medical records

• Payment information (processed securely through third-party providers)

• Website usage data (cookies, analytics, device information)

How we use your information:

• To schedule appointments and contact you regarding your pet’s care

• To maintain medical records and ensure continuity of care

• To process payments and manage billing

• To send reminders, updates, or relevant clinic information

• To improve our website and customer experience

• To comply with legal and regulatory requirements

We do not sell your personal information.

You have the right to request:

• Access to the personal information we hold about you

• A copy of your pet’s medical records

• Corrections to inaccurate or incomplete information

Requests can be made by calling (519) 837-2770

Silvercreek Animal Hospital uses administrative, technical, and physical safeguards to protect your information, including:

• Secure record-keeping software

• Encrypted payment processing

• Controlled access to medical records

• Staff training in confidentiality and privacy best practices

Our website may use cookies or analytics tools to:

• Improve site performance

• Understand visitor behaviour

• Enhance user experience

You may disable cookies in your browser settings at any time.

We may share your information only with:

• Diagnostic labs

• Referral specialists

• Payment processors

• Pet insurance companies (with your consent)

Information is shared strictly to facilitate veterinary care or business operations.

Our business operates in Canada. Some third-party service providers (e.g., cloud services, software platforms) may store data on secure servers located outside Canada. These providers must comply with privacy and security standards equal to or greater than Canadian requirements.

We may update this Privacy Policy periodically to reflect:

• Legislative changes

• Updates to clinic operations

• New technologies or services

Revisions will be posted on our website with the updated date.